Remote Desktop Support
Quick, secure remote help for your computer or laptop.
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- 5.0 on Google
- Same engineer every time
- No long contracts
- Stoke-on-Trent, Newcastle & Leek
Quick help, without a call-out
For our existing customers, we offer quick remote support for those smaller problems and questions that don’t need a visit, but where a guiding hand helps.
Using a simple and secure remote support tool, our engineer can see your screen and often sort minor issues there and then, without booking a call-out.
How it works
- Give us a call Ring 07779 610840 and tell us what’s wrong.
- Open the support tool Use Quick Assist, built into Windows 10 and 11, or one of the downloads below.
- Share the code Give the engineer the code or ID, then accept the request once you’ve checked it’s us.
- We sort it while you watch You can see everything we do on your screen.
Remote support tools
Quick Assist by Microsoft. Often already on Windows 10 and 11 computers. Get Quick Assist
TeamViewer QuickSupport. Easy to download and run, very secure, nothing to install. Download TeamViewer
Zoho Assist. Join a support session when the engineer asks you to. Open Zoho Assist
Using Quick Assist
- Open Quick Assist Select the Start button, type Quick Assist, then select it in the results.
- Accept the privacy policy Only if you’re asked to.
- Enter the code Type the security code from the engineer into the box, then select Submit.
- Check and accept Make sure it’s the person you’re expecting, then accept the request and wait for the devices to connect.
If Windows blocks the download
If you see “Microsoft recommends installing this app from the Microsoft Store”, click “Change my app recommendation settings”, change “Choose where to get apps” to “Anywhere”, then close the box and run the program again.
If you’re asked, choose “Run” and confirm with “Yes”. Then give the ID and password to the engineer.
Sometimes a visit is still needed
In some cases a call-out may still be needed after the first look, or if the problem can’t be fixed properly over a remote connection. We’ll always tell you.
A friendly local engineer, no obligation. Clear prices before we start.
Common questions
Ask us directly, we’re happy to help.
07779 610840 info@mobile-computerservices.co.ukIs remote support safe?
Yes. You start the session and accept the connection yourself, and you can see everything that happens on your screen. Only ever accept a request from someone you’ve arranged it with.
Who can use remote support?
It’s for our existing customers. If you’re new to us, give us a call and we’ll arrange the best way to help.
